Door Warranty

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AutumnWOOD Door Limited 1-Year Product Warranty
All AutumnWOOD Door wood products are warranted for the time period set forth below, subject to the restrictions and conditions which follow, to be free of defects which would render said wood products unserviceable or unfit for ordinary, recommended use.

The warranty period shall be one (1) year from invoice date for AutumnWOOD Door wood products.
In an AutumnWOOD Door wood product does not meet the above stated standards, AutumnWOOD Door will, as its sole discretion, either repair the product, replace the product in the original condition supplied to the distributor, or refund the original purchase price paid to AutumnWOOD Door for the product.

Unless otherwise expressly provided herein, AutumnWOOD Door shall not pay for the cost of labor, installation or finishing of the replacement or original product or for any other cost relating to the replacement of the product, all of which shall be the sole responsibility of the person making the warranty claim. All visible defects must be reported before the product or products are originally installed.

LIMITATIONS AND EXCLUSIONS THE FOLLOWING SHALL NOT BE CONSIDERED DEFECTS IN MATERIAL OR WORKMANSHIP AND ARE NOT COVERED BY THIS LIMITED WARRANTY:
1. A door which has been trimmed to expose the mortise and tenon joint or dowel joint. Cutting into the mortise and tenon or dowel joint voids this warranty. Standard AutumnWOOD Door mortise and tenon doors are constructed to allow a maximum of two inches to be trimmed from the bottom, and one inch to be trimmed from the top without exposing the mortise and tenon joint and voiding the warranty.
2. Products which have not been sealed on all six sides (top, bottom, two faces and two edges) with three applications of exterior grade clear top coat or paint AFTER trimming and hanging. Door surfaces covered by stain alone without 3 clear top coats covering ALL surfaces shall NOT be considered sealed. Any area on the product where raw wood subsequently becomes exposed (trimming during installation, for example) must be immediately resealed with three applications of exterior grade top coat over raw wood to maintain warranty eligibility.
3. Products which have not been sealed to above specifications within ten days of delivery to the distributor. Prior to sealing, products must be stored in a dry environment. Do not leave any products lying on exposed concrete.
4. Warp shall not be considered a defect unless it exceeds 1/4".
5. Warp for any door that is 1-3/8" thick and wider than 36" or taller than 96".
6. Warp for any door that is 1-3/4" thick and wider than 48" or taller than 96".
7. Improperly installed products.
8. Bow or nonalignment in the frame or jamb in which the door is hung, if such purchased from AutumnWOOD Door unmachined and not prehung.
9. Any 1-3/8" door used as an exterior door.
10. Wood panel shrinkage.
11. Doors with wood panels mare than 14" wide.
12. Damage caused by others or by any circumstance beyond the control of AutumnWOOD Door including by not limited to damage caused by misuse, abuse, neglect, accident, or mishandling, or by fire, flood, earthquake, storm, tornado or other acts of nature.
For the purpose of this limited warranty, misuse is defined as, but not limited to installing a product on any side of a structure without adequate protective overhang. "Adequate Protective Overhang" is defined as an overhang projecting a distance from the structure one half the elevation distance between the bottom of the door and the base of the overhang structure at the point which is farthest from the door. Light colored finishes must be used where exposure of product to direct sunlight is a possibility, because light finishes reflect light, thus deterring the absorption of heat into the wood. Dark finishes allow the absorption of heat into the wood, thus accelerating the breakdown of the finish and possibility of damage to the products.
13. Attempts by persons other than authorized in advance by AutumnWOOD Door representatives to repair our products.
14. Surface checks which are less than 1/32" wide and/or 2" tall.
15. Panel movement (shrinkage) of 1/8" or less. Temperature and humidity may cause wood panels in your door to shrink, leaving an unstained line along the panel edge. The panels in your door have been designed to "float".
16. Damage caused by extreme temperature buildup where a storm door is utilized. Storm doors must be vented to eliminate this temperature buildup.
17. Natural variations in wood color and texture.

If the claimed nonconformity is warp, AutumnWOOD Door may defer repairing or replacing the product for a period of up to twelve months from the date of claim or the date that the product was installed, as it is not uncommon for a temporary warp condition to occur as doors adjust to the local humidity and temperature conditions. This deferral will not be counted against the warranty period.

AutumnWOOD Door insulated glass units will be warranted against seal failure only if installed into the unit by AutumnWOOD Door.

Claims under this Limited Warranty must be made in writing within the period of this warranty and prior to the beginning of any repair work to: Warranty Services, AutumnWOOD Door, 5105 Williams SE, Albuquerque, NM 87105. Claims must detail the date and location of the purchase, THE NATURE OF THE PROBLEM, and the name, address and telephone number of the person making the claim. AutumnWOOD Door reserves the right and must be given at least a thirty day opportunity to have any door which is the subject of a warranty claim field inspected by an AutumnWOOD Door representative.

THIS LIMITED WARRANTY EXTENDS ONLY TO THE ORIGINAL PURCHASER OF PRODUCTS OR TO THE ORIGINAL PURCHASER OF THE STRUCTURE INTO WHICH SUCH PRODUCTS ARE INSTALLED.

This Limited Warranty sets forth AutumnWOOD Door's maximum liability for its wood products. AutumnWOOD Door makes no other warranty, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose, with respect to its products except as set forth above. No distributor, dealer or representative has the authority to change or modify this Limited Warranty. In no instance shall AutumnWOOD Door be responsible for indirect, consequential or incidental damages.

This warranty gives you specific legal rights, and you may have additional rights which vary from state to state. Some states do not allow the exclusion of limitation of implied warranties or of incidental or consequential damages, so the limitation or exclusion may not apply to you. IN SUCH CASE, THE DURATION OF ANY IMPLIED WARRANTY SHALL BE THE SAME AS THAT OF THE EXPRESSED WARRANTY STATED HEREIN.
This Limited Warranty applies to all AutumnWOOD Products sold after January 1, 2000.

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