On the south side of Albuquerque, New Mexico.
As long as you have the vehicle to carry the order, that is
not a problem. Please bring adequate packing materials such
as cardboard, blankets, or other soft packaging. We have tie-strap
to help secure your load. If you are driving more than 100
miles we suggest bringing load-bearing straps. Due to New
Mexico state laws regarding gross receipts tax, you will be
charged gross receipts tax on all orders picked up in New
Mexico.
No. All freight charges in addition to the door prices.
No. All freight charges are ñFreight Collectî Æ meaning that
the freight company will collect the freight charges upon
delivery. All freight charges are payable to the freight company.
We charge minimal crating charges for all orders that are
going to be sent via common carrier. Local deliveries or pick-ups
are not crated and do not have any crating charges. Crating
charges help cover the costs of pallets, cardboard, wrap and
labor. Crating charges show up on your sales order.
Depending on your zip code, we have carriers that service
the whole country. We have identified carriers that can handle
our product successfully.
Two to five working days is the normal timeframe. The carriers
do not drive on Saturday, Sundays, or holidays. Orders leave
our factory in the late afternoon. They are transferred to
an outgoing trailer that evening and usually leave that evening.
The trailers move to other terminals in ñhubî cities for each
carrier. Once the product is received in at the terminal closest
to your shipping address, it is marked to contact you for
a delivery. It is VERY important that you give your sales
person the correct shipping address and a valid phone number
as this is what is given to the carrier.
We can give you a rough guess but we cannot guarantee any
freight charges. The final weight of the order cannot be ascertained
until the order is complete and on a pallet. We can give an
educated guess based upon the estimated weight of the order
and the destination zip code.
Unlike other companies, we offer all freight collect customers
the same discount rate that we receive. You are receiving
more than a 60% discount on all freight that we ship. If you
are not happy with a freight estimate you are more than welcome
to investigate other options.
There are fuel surcharges that vary with global situations.
These surcharges could add anywhere from .5% to 7%. Sometimes
the delivery conditions can change the price as well. If a
lift-gate truck is necessary it can add up to $60. Extreme
delivery conditions such as narrow roads, more than two flights
of stairs, or community restrictions on truck access can also
cause additional charges. There is a charge for missed delivery
appointments.
When you live in a remote area, sometimes the carrier will
sub-contract a smaller carrier to get the product to you.
This sometimes may add additional charges.
Please give us a call and weÍll see if we can help.
Yes, the carrier wants to make sure that you will be at the
site and they want to see if there are any conditions that
they need to know about. They will also confirm with you the
total amount of the freight charge.
Although they can estimate the delivery time, it is not guaranteed.
The drivers run into problems, traffic, and other circumstances
Æ please be patient. You can ask that they call you from the
stop before yours so that you can meet them.
The carriers only accept checks.
EVERYTHING ships on a pallet. If the order does not come on
a pallet, make sure to note that on any delivery paperwork.
The doors on the pallet are often wrapped in cardboard wrap,
and then shrink-wrapped to the pallet. If the shrink-wrap
is intact you are usually fine. If the shrink-wrap is broken,
then inspect the doors in more detail.
Unless you specified lift gate service, a standard semi truck
will come to your jobsite. The driver is the only person that
comes with the order. You must have personnel there to unload
the doors. If you have a dock or a forklift, it is a fairly
easy process. Most jobsites do not have this so itÍs a little
more involved. Bring the pallets to the back end of the trailer
to be inspected. Inspect the order while on the pallet. Then
take apart the strapping and remove the doors from the pallets
and gently take off of the back of the truck.
Nope. If you see major damage such as a door that has been
splintered into pieces or broken glass do not accept it. Why
would you want it? No matter what anyone tells you, you do
not HAVE to accept it. Please contact your salesperson immediately.
Once you have signed a delivery receipt, you have accepted
the order.
No matter what anyone tells you, you can make notes on everything
when you sign a delivery receipt. If you have a camera, take
photos of the door on the pallet, then as you unwrap through
the layers. These will help to make a claim. If there is minor
damage - something that could be fixed by one of your installers
or contractors or even by you Æ accept the order but make
notes on the delivery receipt. Feel free to draw a rectangle
as the door to show damage. Think of how you do it at a rental
car lot.
If the carrier has left and then you find damage, a camera
is your best friend. Please call your salesperson first. Emailing
the photos is the quickest method for response. Depending
on the damage, we will let you know whether to file a claim.
When the carrier picks up the order from us, they say that
they are receiving the product in good condition. By accepting
it from us, they have agreed to get it to you in the same
condition. If they did not do this successfully, a claim needs
to be filed. The nearest terminal will send someone to take
pictures and investigate the damage. If you signed the delivery
receipt without noting any visible damage, the investigation
will not take very long. The terminal will get with you with
an answer and hopefully a quick resolution.
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