Door FAQ's

Do you give builder discounts?
How long does an order take?
I need a special size to replace my door?
What kind of rough opening size do I need for a prehung door?
We love the photo on the website, can you stain our door that way?
Can you send us a sample of the wood for our finisher?
Why do you use a butcher-block design?
Are all of the doors Butcher-Block design?
How do we pay for our order?
How do we get our doors?
Do you install the doors?
Storing your doors
What is the R-Value or H-Value of your doors?
Can you use Low-E Glass in the doors?
I donÍt want clear glass, what other options are there?
What is a sidelight?
What is a transom?
Do I have to use hardware from you?


Do you give builder discounts?
Because you are buying directly from the factory, the pricing shown is a builder's pricelist. All of our customers are already builders, contractors, or homeowner/builders.

How long does an order take?
Currently, we are running approximately 42 days from receipt of a completed order until the day that the order is shipped. Additional charges that will add production days include Full Radius Arches and Eyebrow Arches. Please be aware that items, which require stained glass, leaded glass, or other custom glass, may also be delayed by those vendors.

I need a special size to replace my door?
Yes, every door is built to order for you so custom sizes are not a problem. If the door that you need is LESS than 36" x 80" then it will be at the same price. For larger sizes, click on the "custom pricing" link on the detail page when looking at the prices.

What kind of rough opening size do I need for a prehung door?
For all prehung units we REQUIRE that you provide us with your rough opening size. We will build the unit to fit the rough opening size that is provided. If this is for new construction, we normally add 2" to the height of the door and a total of 2" to the width of the door for a rough opening. This allows for the thickness of the jamb and leaves an extra 1/2î in width and height to square the unit.

We love the photo on the website, can you stain our door that way?
Because you often will want your door to match your molding, cabinets, or other woodwork in the home we do not offer finishing. Most all of the finishes that are shown on the website are readily available at your nearby paint store.

Can you send us a sample of the wood for our finisher?
Typically, because the color of the grain will vary we suggest waiting until your order arrives then use the backside of a jamb to test finish.

Why do you use a butcher-block design?
Butcher Block has been used for hundreds of years. The largest reason is for the strength. When you look at one of our exterior doors, you are looking at the edge grain. The wood is cut to take the stress out of the wood and then face glued. When you use solid piece wood rails and stiles, the wood tends to cup or bow Æ you do not have this problem with properly sealed butcher block.

Are all of the doors Butcher-Block design?
All of our exterior doors feature butcher block rails and stiles. The carved doors will also be made of butcher block. The only doors that will not be made from butcher block are the interior pine and interior knotty alder doors. For these, the rails and stiles will be made from solid stock. On our pine builderÍs series doors, you have the option of solid pine tung and groove panels rather than butcher block. Otherwise, everything will feature the butcher-block style.

How do we pay for our order?
A fifty percent deposit is due to upon the confirmation of your order. This can be placed over the phone with a credit card or you may send in a check or money order. The balance of the door order - not including the shipping charges - is due before the order is shipped. Again, this must occur before the doors are shipped. All shipping fees are quoted and payable to the freight company - freight collect. The terms of the freight company will be defined with your order.

How do we get our doors?
If you live close enough to Albuquerque, you can pick them up from our factory. If you don't we can crate and ship the doors to you common carrier. The rates vary on the order, your zip code, and your jobsite. Typically delivery can occur within one to four workdays from the shipping date.

Do you install the doors?
Our craftsmen can build the doors; you will need to find someone to install them. Your best bet is the Yellow Pages under "Doors". Please make sure to find someone that has experience installing solid wood doors and jambs.

Storing your doors
It is important that you store your doors correctly until they are installed. Leave the doors on the pallet if possible. Do not stack up against a wall next to each other. Do not leave doors exposed to naked concrete (the doors will absorb moisture and warp). If you are leaving them on concrete, place a plastic barrier between the concrete and all wood surfaces. Finishing and Sealing your doors It is required that you seal the door on all six sides within five days of receipt. If you cannot have them finished in this time period, you should go to a paint store and get some Nelsonite or other temporary wood sealer to be applied to the top and bottom of the door to seal the end grain. Most temporary wood sealers must be sanded off before final finishing.

What is the R-Value or H-Value of your doors?
Although we have not had our doors specifically tested, there are published ratings for solid wood, floating panel doors. XXXXXX

Can you use Low-E Glass in the doors?
Low-E Glass is an up charge item and is available on most all glass designs. Please contact a salesperson with the specific door and size for pricing.

I donÍt want clear glass, what other options are there?
There are obscure glasses available, see the downloads section for some samples. The pricing varies between door design and the size of the door. Good samples of typical glass options are available on shower doors. Visit a retailer that has shower doors for hands-on samples.

What is a sidelight?
A sidelight is a glass addition to either or both sides of a door. This allows for more light to enter an entry and adds a touch of inviduality to an entry door. Sidelights are attached to the prehung unit and are installed as part of the jamb. We do not use continuous sill thresholds, so the jamb around the sidelight will be resting on your slab or sub floor. The glass in a sidelight can either run the height of the door, or 1/2 or 3/4 of the door height.

What is a transom?
A transom is a glass area that runs above a door, kind of like a sidelight up high. Depending on the unit height, it will either be attached to the prehung unit or it will be separate.

Do I have to use hardware from you?
Although our hardware offers solid brass casting hardware that compliments our designs, you can use any hardware that you find. Important things to note that we need to make your door are the boring specifications. We will need templates and other specifics. Please talk to your salesperson for more details.

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Prices subject to change without notice. Not responsible for incorrect pricing on website.